Established in 1884, Marks and Spencer is one of the leading retailers in the UK that sells great value and award-winning food and wine; high-quality clothing, and stylish homeware to millions of customers around the world. With over 1,519 stores across 62 countries, M&S continues to serve on the founding principles of Value, Service, Innovation, and Trust.

We have around 2,000 product suppliers in over 70 countries. We’re a fair partner to our suppliers by ensuring good working conditions for everyone in our supply chains. In 1999, we developed a set of principles in partnership with our suppliers. These principles set down our requirements for suppliers to comply with all relevant local and national laws, particularly on: working hours and conditions, health and safety, rates of pay, terms of employment and minimum age of employment. As our relationship with a supplier develops, we expect them to improve working conditions in line with the more demanding standards promoted by the Ethical Trading Initiative (ETI), a collaborative group of companies, trade unions and human rights groups set up by the UK Government in 1998. M&S joined the ETI in 1999. We use a combination of M&S, third- party and self audits to assess supplier performance which are logged on a shared database known as SEDEX. Results are reported in detail to the ETI and summarised in our annual How We Do Business Report.

You can find out more about Plan A here.

By email: custserv@marksandspencer.com.ph

By telephone at: (02) 8830 5000; open 9am - 6pm, Mondays to Fridays.

By post:

Rustan Marketing Specialists, Inc.

4th Floor Urban Building

405 Sen. Gil J. Puyat Ave, Makati, 1200

Metro Manila

If you wish to visit or contact any of our Stores, please click here for our store finder

Registration is not required to place an order. You may order as a Guest. However, as a registered user, there is no need to input your information each time you order, you can track your purchases, and you will be informed of upcoming promotions.

From the Marks & Spencer Philippines online store homepage, register by clicking on the ‘Login’ link to the right of the search bar and M&S logo. Under ‘New Customer’, click ‘Create Account’. You will be asked for your First Name, Last Name, Email Address and Account Password. A confirmation email will be sent to the email address you provided.

Please provide a valid and active email address. The customer is responsible for providing the correct information necessary to receive email notifications and order status updates on time.

• Sign in to your account. Click on the ‘Login’ icon at the top right of the page.

• Click on your name and select ‘My account’.

• Click on ‘Change’ under ‘Profile’ on the ‘My Account’ page.

• Type your new email address in the appropriate space and confirm it.

• Click ‘Save’ at the bottom of the page.

• Sign in to your account. Click on the ‘Login’ icon the the top right of the page.

• Click on your name and select ‘My account’.

• Click on ‘Change’ under ‘Profile’ on the ‘My Account’ page.

• On the ‘About you’ portion, Change your name and click ‘Save’.

• Sign in to your account. Click on the ‘Login’ icon at the top right of the page.

• Click on your name and select ‘My account’.

• Click on ‘Change’ under ‘Password’ on the ‘My Account’ page.

• Type your new password in the appropriate space and confirm it.

• Click ‘Save’ at the bottom of the page.

From the login page, click on the ‘Forgot your Password?’ link. You will be prompted to provide the email address you used to register and click ‘Submit’. A temporary password will be sent to your email with a link to Log In and update your account information. The customer is responsible for providing the correct email address and for ensuring that the email address is active.

Currently, you cannot add or save an address to your account. You’ll need to enter this in checkout. You can, however, save your name and email address.

We don’t automatically save your card details. If you would like us to save them for your next order, click the ‘Save this card’ option after you’ve entered your card details for payment. Alternatively, add a card on the ‘View and add payment details’ section of the ‘My Account’ page.

We will treat your personal information with utmost respect in compliance to the Philippine Data Privacy Act of 2012. For more information about our privacy policy, please click this link.

All our newsletters offer the option to unsubscribe to future emails. Please follow the directions on the newsletter. Please note that any changes to our email list come into effect overnight, so you may still receive an email from us on the day you ask to be removed.

Please view our homepage and offers page to find more about our current offers and promotions.

• Go to your Bag.

• Type the promotional code into the ‘Discount code’ box and click ‘Apply’.

• Your discount should appear in the order summary box and the estimated total should change

If your promotion code is valid, it should appear as a discount in the order summary in your Bag. To check your Bag, please click on ‘My Bag’ at the top right corner of the homepage.

If your promotional discount isn’t showing, please follow these steps:

    • Our promotional codes have expiry dates, so ensure it has not expired.

    • Read the terms and conditions for the promotion code. The products you want might not be eligible and               some codes or offers can’t be used with others.

    • Check you’ve entered the code correctly, ensuring there are no empty spaces.

    • Check if the code has any capitals and double-check O vs 0, l vs I etc. If you can, copy and paste it into the ‘           Enter promotion code’ box.

    • If you’re still unsure why your code isn’t working, please contact us. Click here for our contact details.

We accept the following modes of payment:
Credit Card (Mastercard, Visa, Amex, Discover) via Paypal
Credit/Debit Card (Mastercard, Visa, JCB) and Paymaya Wallet via PayMaya.

Rustan Marketing Specialists, Inc. (franchisee, Marks & Spencer Philippines) reserves the right to ask for additional reference from the customer (e.g. photo of valid ID), for the need to verify the payment made via credit card.

We currently do not accept payment by gift cards or gift vouchers on this website. We will look to offer this in the future.

We take security seriously and offer safe, reliable payment methods. If you are paying by credit card your payment details are automatically encrypted when you enter them.

Payments made online via credit card go through an additional layer of security using 3-D Secure technology. 3-D Secure is a global authenticated payment program and interoperable technology standard for secure payment, more commonly called Verified by Visa and MasterCard SecureCode, protecting merchants from chargeback losses and costs related to fraudulent or disputed online transactions. A transaction using 3-D Secure will initiate a redirect to the website of the Issuing bank to authorize the transaction. RMSI does not have control over the authentication method used by the issuing banks. After authentication, you will be redirected back to the Checkout page to complete your order. For more information on authentication, please contact your issuing bank.

If you used your credit card, payment will be authorised when you submit your order. We won’t take the funds from your card until we’re about to prepare your order for shipment, which is normally within 24-48 hours of placing your order.

Please note that your loyalty points and e-purse balance are not viewable and may not be used for online purchases to be paid thru check-out.

Perks and benefits of loyalty cardholders (such as birthday discounts and other in-store offers) are currently not available at the online store.

Wine circle perks and benefits are currently not available for online store purchases.

Please click here to view our size guides.

We are currently not able to provide an option to leave a gift message for your orders.

We’re sorry but we don’t offer a gift-wrapping service

Our online products for shipment come in a different packaging. Unfortunately, we cannot include gift bags for your online purchase.

Yes, we accept orders for select food and wine products but currently available for Metro Manila shipping only.

We’re sorry but we’re not currently selling gift cards or vouchers on our online store.

No. We’re sorry but we don’t currently accept gift cards or gift vouchers on our online store.

RMSI takes utmost care to ensure that all products are properly wrapped, packed and sealed to prevent damages and/or breakages. In case of receipt of damaged items, please report thru custserv@marksandspencer.com.ph within 30 days from receipt of delivery. Exchange will not be processed without prior notification either through phone or email.

It is returned within 30 days from purchase date Item/s should be unused, unaltered, undamaged, saleable and with original tags/swing labels and packaging

The following items shall not be accepted:

• Damage caused by extensive use of the product and normal wear and tear

• Damage caused by wrong use of cleaning products or washing instructions

• Damage caused by customer’s improper handling

• Merchandise already altered

• Merchandise from a multi-pack or set

• Merchandise purchased outside the Philippines

• Sale and promo merchandise

• Food and wine

• For hygiene reasons: toiletries, socks, tights, hosiery, lingerie, jewelry

• Counterfeit products

Since sizes of items may vary, RMSI may also accept exchange of item size within 30 days from the receipt of the delivery provided that the item is still available. RMSI allows/accepts this reason for EXCHANGE ONLY. Note though that while RMSI ensures that all items are adequately stocked, it is possible that the item/size may already be unavailable by the time you request for an exchange.

Please contact our Customer Service at custserv@marksandspencer.com.ph if you wish to exchange your purchase. We will provide further instructions should you decide to exchange your online purchase to a preferred Marks & Spencer store.

Upon receipt of the item, RMSI will evaluate and confirm if the item is acceptable for exchange. Once the returned item is approved for exchange, please allow us up to 8 business days to deliver the replacement item.

Replacements are limited to items with the same size and style/color, or with the same style/color but different size, as per your instruction. If the item is no longer available, RMSI will coordinate with the customer for a suitable replacement.

If replacement with a different color or size is not possible it may be replaced with another style provided that the value of the item at the time of exchange is the price paid or the current selling price, whichever is lower. Any difference in price shall be paid by the customer.

For change of size, RMSI will shoulder the courier/shipping expense for one-time exchange of regular-priced items only.

For the succeeding exchange and exchange of sale items, RMSI shall charge the Shipping Fee to the customer.

For damaged items (due to manufacturing/factory defect), delivery of the replacement item to the customer shall be free of charge.

Registration is not required to place an order. You may order as a Guest. This means you do not have to register an account to place an order, although you will have to provide us with certain mandatory personal information in order for Marks and Spencer to place the order.

If you would like to place an order as a guest, start by adding the items you want to your Bag. When you proceed to checkout, select the option to complete your order as a guest. We’ll give you another chance to create an account after you’ve placed your order.

However, as a registered user, there is no need to input your information each time you order, you can track your purchases, and you will be informed of upcoming promotions.

1. To shop on our site, choose from a selection of products: Women, Lingerie, Men, Beauty, and Food, and then the product type (e.g.: tops, trousers, dresses, etc.).

2. Browse through the products we have to offer, and when you find one you are interested in, click on the image to see more detail. If you like this product and wish to purchase it, select the color, size and quantity (for Food and Beauty), and add to your Bag.

3. You can then choose to continue shopping or proceed to checkout with your order.

4. Once you proceed to checkout, you can amend your Bag and continue to our secure checkout page.

5. Once in checkout, you can choose to sign in to your account or to continue as a new customer, without having to create an account. 6. Enter your details and click continue.

7. Next you will be required to enter your payment details, billing address and contact details.

8. Once you have entered these details, review to make sure they are correct. Review our general terms and conditions and if you are happy to continue with your purchase click ‘Submit’.

9. Once you submit your order you will be unable to change your order.

10. You will be sent a confirmation email detailing your order, and a further notification when your item(s) are ready to be processed for shipping.

We are unable to offer a pre-ordering service. We regularly update our website, so keep checking for the latest availability. Please be aware that we change our ranges frequently and some items are discontinued to make way for new ones.

Saving items in your Bag does not mean a reservation. The facility allows you to keep track of what you want to buy until you are ready to make the payment. Note though that while Rustan Marketing Specialists, Inc. (RMSI; franchisee, Marks & Spencer Philippines) ensures that all items are adequately stocked, it is possible that the item you saved in your Bag may be unavailable by the time you make the purchase. When this happens, you can pay for the items that are available, and keep the out-of-stock items saved in your bag. You can visit the site regularly to check availability.

Orders are processed during regular business hours, 8am to 5pm from Monday to Friday, not including holidays. Orders placed on non-business days (Saturday, Sunday and Holidays) will be considered as orders placed on the next business days.

All orders are processed after order confirmation, subject to the lead time stated above.

Since it would not be possible to change or cancel orders after you have checked out, it is highly recommended that all information and order details be reviewed and finalized before clicking the ‘Complete Order’ button.

For Clothing and Beauty, we deliver to serviceable areas (click here for list) nationwide.

For Food and Wine, we deliver within Metro Manila only

The customer is responsible for providing the correct and complete delivery details:

    ● Name of recipient

    ● House no. or lot/block/phase no., street name, subdivision, barangay, town, province and zip code     

    ● Unit no., floor building name, compound, street name, barangay, town, province and zip code

The use of abbreviations is highly discouraged. RMSI may not be held responsible for orders lost due to inaccurate/incomplete details provided by the customer.

If delivery was not completed due to erroneous details, the customer will be charged for re-delivery to the correct address.

The customer is responsible for providing a correct contact number, preferably a mobile number. The customer is responsible to ensure that this number is active should we need to contact you about your order.

Please note that for the duration of the ECQ, our delivery addresses are limited. Please read here for more details

We are normally able to process and deliver orders within Metro Manila within 5-7 business days; for provincial locations, within 10-18 business days. However, due to the volume of deliveries, orders placed during this season may take a while to process. We ask for your patience and understanding as we work through the pending orders.

Standard Delivery:

Metro Manila: 5-7 business days

Provincial: 10-18 business days

We are unable to deliver to PO Box addresses.

In most cases your whole order will be delivered at the same time, however it may be in separate parcels.

Orders will be delivered by our official partner couriers

Metro Manila: Php150.00 for the first 3kg; Php 65.00 per kg in excess of 3kg.

Provincial: Php200.00 for the first 3kg; Php 65.00 per kg in excess of 3kg.

Handling and Shipping charges will be added to the total price of the items in the Bag after all Shipping and Billing information has been submitted in the Check Out process.

Deliveries are made from 8am to 5pm from Monday to Friday. Change in schedule or charges due to holidays will be posted accordingly.

To protect the customer, packages will only be surrendered to the person whose name is indicated in the delivery receipt and must present a proof of identification. However, in cases where the recipient cannot be physically present, he/she must provide his/her assigned representative with an authorization letter together with a proof of identification.

Please notify us through mail at custserv@marksandspencer.com.ph in case of discrepancy and/or any signs of package tampering.

Click & Collect is an order fulfillment option that allows you to pick-up your online order from your preferred physical store.

You may pick-up your online order from the following stores: M&S Shangri-La, M&S Glorietta, M&S Trinoma, M&S Alabang Town Center

You may pre-pay your order online via our website checkout, or you may pay at your selected store when you pick-up your order.

For online prepayments, we accept all major debit and credit cards via a secure payment gateway (Paypal and PayMaya). If you opt to pay at the store upon pick-up, you may pay with any mode of payment acceptable at the store.

Proceed with your usual online ordering
Upon checkout, select ‘Click & Collect’ option.
Select your preferred store where you intend to pick-up your order.
Completely fill-out the customer details.
Select your payment option: Prepayment or Pay-in-Store. If you have selected prepayment, you will be redirected to a secure payment gateway (e.g., Paypal, PayMaya)
You will receive an email confirming your order.
When your order is ready for pick-up, you will receive another email notification.
Pick-up your order from your selected store no later than 72 hours from receipt of email notification that your order is ready to pick-up.
Cashier shall ask for your payment and shall transact your order if you have opted to pay-in-store.

The products you ordered will be reserved for 72 hours from your receipt of the ready-for-pick-up notification email.

You should receive an order confirmation immediately after the order has been placed.

We shall send you an email notification that your order is ready to pick up within 24 to 48 hours from the time of your order. Please contact our custserv@marksandspencer.com.ph or call us at +632 8830 5000 (Mondays thru Sundays 9AM to 6PM) if you have not received any email notification from us after 24 hours.

Please await the pick-up notification email before proceeding to the store to pick-up your order.

Your satisfaction is our priority. Kindly give us 24 to 48  hours to process your order.

Yes. If you wish to authorize a person to pick-up your order on your behalf, kindly have your authorized representative present the following at the store upon pick-up:
A copy of your order confirmation in digital or printed form.
A copy of your valid government ID.
Authorization letter indicating your representative’s name.
Your authorized representative’s valid government id.

If you have opted for prepayment, you will no longer pay anything at the store.
If you have opted to pay-in-store, you only have to pay for the total amount of your orders.

Most items are available for Click & Collect, however, there are some exceptions such as online exclusives and out-of-stock items in the physical store but may be available only for delivery.

Due to demand and/or exclusivity of collection, sometimes, items in your Click & Collect order may be out of stock at your selected store. We will try our best to source them for you or contact you for any concerns.

Yes. For further details on our return and exchange policy, you may click here.

Yes. If return is made at the Store, our standard store policy on return & exchange or refund shall apply. You may opt to exchange your purchase with another item or you may opt to receive an in-store credit (Returned Merchandise Exchange Slip), valid for redemption within one year from the date of issuance.

Yes. This is subject to our online return and exchange policy. See here.

Yes, your selected Store will issue a POS tape receipt upon pick-up of your Click & Collect

We can provide you with gift receipts only for Click & orders paid in-store.

Yes, if you are not able to pick-up your order before the set deadline, you will receive an order cancellation notification.

We strictly follow the 72-hour reservation period to give chance to other customers online and in-store. Should you fail to collect your order within 72 hours, your order shall be cancelled and you may place a new order.

Please contact our customer service at custserv@marksandspencer.com.ph or call us at +632 8830 5000 (Mondays thru Sundays 9AM to 6PM) for further instructions regarding your prepaid Click & Collect order.

The Marks & Spencer website has been designed to be compatible with the following browsers:

• Google Chrome 31.0

• Google Chrome 30.0

• Google Chrome 29.0

• Google Chrome 28.0

• Google Chrome 27.0

• Microsoft IE 11

• Microsoft IE 10

• Microsoft IE 9

• Mozilla Firefox 26.0

• Mozilla Firefox 25.0

• Mozilla Firefox 24.0

• Mozilla Firefox 23.0

• Mozilla Firefox 22.0

• Mozilla Firefox 21.0

• Safari

• iPad

• iPhone

• Android

The M&S website (https://marksandspencer.com.ph) places cookies, which are small data files, on your computer or handheld device. This is standard practice for all websites.

Cookies are essential for helping us deliver a high quality website and online shopping experience for our customers, and some collect information about browsing and buying behaviour.

By using and browsing the M&S website, you consent to cookies being used in accordance with our policy. If you do not consent, you must disable cookies or refrain from using the site.

Accessibility Statement

This page states our intention that our website is usable and accessible to all users following the W3C's Web Content Accessibility Guidelines 2.0, Level A.

The measures we have taken to achieve this include:

• The content can be presented in different ways (for example simpler layout) without losing information or structure.

• Colour is not used as the only visual means of conveying information.

• Alternative content is provided for all the images unless they are purely decorative.

• Contrast ratio is compliant to the guidelines for level A.

• The form input fields are always associated with labels.

• Form error messages are specific and clearly identify which error has occurred.

• All functionality and content of the website is operable through a keyboard interface without requiring specific        timings for individual keystrokes.

• To help users navigate the site, a mechanism is available to skip blocks of content.

• Web pages have titles that describe topic or purpose.

• More than one way is available to locate a web page, e.g. using menus and site map.

• The site is in valid HTML.

• If you experience problems accessing any of the information on our site, please contact us We will do our best        to fix the problem or to provide the information in an alternative format.