About Marks and Spencer
About Marks and Spencer
Established in 1884, Marks and Spencer is one of the leading retailers in the UK that sells great value and award-winning food and wine; high-quality clothing, and stylish homeware to millions of customers around the world. With over 1,519 stores across 62 countries, M&S continues to serve on the founding principles of Value, Service, Innovation, and Trust.
We have around 2,000 product suppliers in over 70 countries. We’re a fair partner to our suppliers by ensuring good working conditions for everyone in our supply chains. In 1999, we developed a set of principles in partnership with our suppliers. These principles set down our requirements for suppliers to comply with all relevant local and national laws, particularly on: working hours and conditions, health and safety, rates of pay, terms of employment and minimum age of employment. As our relationship with a supplier develops, we expect them to improve working conditions in line with the more demanding standards promoted by the Ethical Trading Initiative (ETI), a collaborative group of companies, trade unions and human rights groups set up by the UK Government in 1998. M&S joined the ETI in 1999. We use a combination of M&S, third- party and self audits to assess supplier performance which are logged on a shared database known as SEDEX. Results are reported in detail to the ETI and summarised in our annual How We Do Business Report.
Contact us
Contact us
By email: custserv@marksandspencer.com.ph
By telephone at (02) 8830 5000, open 9AM-9PM, Mondays to Sundays (except Christmas, New Year, and Holy Week).
By post:
Rustan Marketing Specialists, Inc.
4th Floor Urban Building
405 Sen. Gil J. Puyat Ave, Makati, 1200
Metro Manila
If you wish to visit or contact any of our Stores, please click here for our store finder
My personal details
My personal details
Registration is not required to place an order. You may order as a Guest. However, as a registered user, there is no need to input your information each time you order, you can track your purchases, and you will be informed of upcoming promotions.
From the Marks & Spencer Philippines online store homepage, register by clicking on the ‘Login’ link to the right of the search bar and M&S logo. Under ‘New Customer’, click ‘Create Account’. You will be asked for your First Name, Last Name, Email Address and Account Password. A confirmation email will be sent to the email address you provided.
Please provide a valid and active email address. The customer is responsible for providing the correct information necessary to receive email notifications and order status updates on time.
• Sign in to your account. Click on the ‘Login’ icon at the top right of the page.
• Click on your name and select ‘My account’.
• Click on ‘Change’ under ‘Profile’ on the ‘My Account’ page.
• Type your new email address in the appropriate space and confirm it.
• Click ‘Save’ at the bottom of the page.
• Sign in to your account. Click on the ‘Login’ icon the the top right of the page.
• Click on your name and select ‘My account’.
• Click on ‘Change’ under ‘Profile’ on the ‘My Account’ page.
• On the ‘About you’ portion, Change your name and click ‘Save’.
• Sign in to your account. Click on the ‘Login’ icon at the top right of the page.
• Click on your name and select ‘My account’.
• Click on ‘Change’ under ‘Password’ on the ‘My Account’ page.
• Type your new password in the appropriate space and confirm it.
• Click ‘Save’ at the bottom of the page.
From the login page, click on the ‘Forgot your Password?’ link. You will be prompted to provide the email address you used to register and click ‘Submit’. A temporary password will be sent to your email with a link to Log In and update your account information. The customer is responsible for providing the correct email address and for ensuring that the email address is active.
Currently, you cannot add or save an address to your account. You’ll need to enter this in checkout. You can, however, save your name and email address.
We don’t automatically save your card details. If you would like us to save them for your next order, click the ‘Save this card’ option after you’ve entered your card details for payment. Alternatively, add a card on the ‘View and add payment details’ section of the ‘My Account’ page.
We will treat your personal information with utmost respect in compliance to the Philippine Data Privacy Act of 2012. For more information about our privacy policy, please click this link.
All our newsletters offer the option to unsubscribe to future emails. Please follow the directions on the newsletter. Please note that any changes to our email list come into effect overnight, so you may still receive an email from us on the day you ask to be removed.
Offers and promotions
Offers and promotions
Please view our homepage and offers page to find more about our current offers and promotions.
• Go to your Bag.
• Type the promotional code into the ‘Discount code’ box and click ‘Apply’.
• Your discount should appear in the order summary box and the estimated total should change
If your promotion code is valid, it should appear as a discount in the order summary in your Bag. To check your Bag, please click on ‘My Bag’ at the top right corner of the homepage.
If your promotional discount isn’t showing, please follow these steps:
• Our promotional codes have expiry dates, so ensure it has not expired.
• Read the terms and conditions for the promotion code. The products you want might not be eligible and some codes or offers can’t be used with others.
• Check you’ve entered the code correctly, ensuring there are no empty spaces.
• Check if the code has any capitals and double-check O vs 0, l vs I etc. If you can, copy and paste it into the ‘ Enter promotion code’ box.
• If you’re still unsure why your code isn’t working, please contact us by email at custserv@marksandspencer.com.ph or thru phone (02) 8830 5000; open 9am - 6pm, Mondays to Fridays.
Payment
Payment
We accept the following modes of payment:
Major Credit Cards (Mastercard, Visa, Amex, Discover) via Paypal
Major Cards (Mastercard, Visa) and GCash via Paynamics
BDO Installment via Paynamics - 3 months 0% interest for a minimum purchase of 5,000
Installment option may not be available on certain promotions.
Rustan Marketing Specialists, Inc. (franchisee, Marks & Spencer Philippines) reserves the right to ask for additional reference from the customer (e.g. photo of valid ID), for the need to verify the payment made via credit card.
We currently do not accept payment by gift cards or gift vouchers on this website. We will look to offer this in the future.
We take security seriously and offer safe, reliable payment methods. If you are paying by credit card your payment details are automatically encrypted when you enter them.
Payments made online via credit card go through an additional layer of security using 3-D Secure technology. 3-D Secure is a global authenticated payment program and interoperable technology standard for secure payment, more commonly called Verified by Visa and MasterCard SecureCode, protecting merchants from chargeback losses and costs related to fraudulent or disputed online transactions. A transaction using 3-D Secure will initiate a redirect to the website of the Issuing bank to authorize the transaction. RMSI does not have control over the authentication method used by the issuing banks. After authentication, you will be redirected back to the Checkout page to complete your order. For more information on authentication, please contact your issuing bank.
If you used your credit card, payment will be authorised when you submit your order. We won’t take the funds from your card until we’re about to prepare your order for shipment, which is normally within 24-48 hours of placing your order.
My Wine Circle
My Wine Circle
Wine circle perks and benefits are currently not available for online store purchases.
M&S REWARDS
M&S REWARDS
If you do not have an account yet on this website, you may create your M&S Rewards account when you register to our Online Store by checking the ‘Create a LOYALTY PROGRAM Account’ option on the registration form.
If you have an existing account on our Online Store, you may proceed to the My Account > Loyalty Membership page of this website and click ‘Create or link an account now!’ You will be asked to confirm that you do not have an existing M&S Rewards account, provide additional personal information, and acknowledge the Terms & Conditions and Privacy Policy of this website.
Once you have successfully created your account, you can earn points on your succeeding Online Store purchases.
You may view your M&S Rewards account details on the My Account > Loyalty Membership page of this website.
We shall not deliver a physical M&S Rewards Card (‘Card’) to you when you register via this website. If you wish to have a Card, you may visit any of our physical Stores, provide your M&S Rewards account number and a valid identification, and pay a P300.00 fee for the Card.
You do not need a Card to earn or redeem points on your online purchases, but you will need the Card if you wish to redeem points at any of our physical Stores.
Yes. You can earn points at any of our physical Stores even if you have registered online. You may also redeem points at any of our physical Stores even if you are able to present your Card and your valid ID upon redemption.
You can earn points on your purchases on this website once you have linked your existing M&S Rewards account to your Online Store account.
You may proceed to the My Account > Loyalty Membership page of this website and click ‘Create or link an account now!’ You will be asked to confirm that you already have an existing M&S Rewards account, provide your existing M&S Rewards account number (Membership Card No.), and acknowledge the Terms & Conditions and Privacy Policy of this website.
Once you have successfully linked your account, you can earn points on your succeeding Online Store purchases.
You may view your M&S Rewards account details on the My Account > Loyalty Membership page of this website.
As long as your M&S Rewards account is linked to your Online Store account, your purchases on this website shall automatically earn points.
Purchases made prior to creation or linking of the M&S Rewards account shall not earn points.
Every P200 worth of purchase is equivalent to 1 point. Purchase amount net of promotional discount, online voucher and shipping fee shall be the basis of the points to be earned.
You may view your purchase history and corresponding points earned on the My Account > Transaction History page of this website.
You can convert your available points (e-purse) to an Online Voucher that you may use on your succeeding purchase. The e-purse value converted to an Online Voucher shall be applied as a discount on your purchase.
Note that you are only able to redeem/convert points once you have initially accumulated P100 worth of points.
You may convert your available e-purse by proceeding to the My Account > My Vouchers page of this website. You shall be asked to indicate the e-purse value you wish to convert to an Online Voucher and click on the ‘Redeem’ button.
The amount of e-purse converted to Online Voucher is deducted from your available e-purse balance.
The Online Voucher is good for one-time use only.
Yes. Online Vouchers expire within 30 days from the date of issuance/conversion.
No. Once e-purse are converted to Online Voucher, they can no longer be reinstated.
Online Voucher can only be used for purchases on this website. Our physical stores shall not accept redemption of Online Vouchers.
Yes. M&S Reward Points expire on the third year from the date earned. Expired points are forfeited on the last day of the month of your membership anniversary. M&S Premium Rewards Points do not expire.
Forfeited expired points can no longer be reinstated.
Points that are converted to Online Voucher expire within 30 days from the date converted.
You may qualify for M&S Premium Rewards when you have accumulated at least 3,000 points.
You will be notified once you are qualified for an upgrade through your My Account > Loyalty Membership page on this website. Simply click the link to upgrade your account to Premium Rewards.
You may also upgrade your account by visiting any of our physical M&S Stores.
We shall not deliver a physical M&S Premium Rewards Card (‘Card’) to you when you upgrade via this website. If you wish to have a Card, you may visit any of our physical Stores and provide your M&S Premiums Rewards account number and a valid identification. Card for M&S Premium Rewards is free.
M&S Premium Rewards members earn two (2) points for every P200 worth of purchases.
Points of M&S Premium Rewards members do not expire.
Initial lost Card replacement for M&S Premium Rewards is free of charge.
M&S Premium Rewards members enjoy a lot more perks and benefits at our physical Stores. Visit any of our physical M&S Stores to find out more.
You may enjoy M&S Rewards exclusive perks and benefits (birthday discount, exclusive discounts and offers) when you shop at any of our physical Stores. These perks and benefits are currently not available at our Online Store.
Products
Products
Please click here to view our size guides.
We are currently not able to provide an option to leave a gift message for your orders.
We’re sorry but we don’t offer a gift-wrapping service
Our online products for shipment come in a different packaging. Unfortunately, we cannot include gift bags for your online purchase.
Yes, we accept orders for select food and wine products but currently available for Metro Manila shipping only. You should be of legal age (18 years old & above) to proceed with the purchase of liquor products.
Gift Cards & Gift Vouchers
Gift Cards & Gift Vouchers
We’re sorry but we’re not currently selling gift cards or vouchers on our online store.
No. We’re sorry but we don’t currently accept gift cards or gift vouchers on our online store.
Returns policy
Returns & refunds
RMSI takes utmost care to ensure that all products are properly wrapped, packed and sealed to prevent damages and/or breakages. In case of receipt of damaged items, please report thru custserv@marksandspencer.com.ph within 30 days from receipt of delivery. Exchange will not be processed without prior notification either through phone or email.
It is returned within 30 days from purchase date Item/s should be unused, unaltered, undamaged, saleable and with original tags/swing labels and packaging
The following items shall not be accepted:
• Damage caused by extensive use of the product and normal wear and tear
• Damage caused by wrong use of cleaning products or washing instructions
• Damage caused by customer’s improper handling
• Merchandise already used/consumed
• Merchandise already altered
• Merchandise from a multi-pack or set
• Merchandise purchased outside the Philippines
• Sale and promo merchandise
• Food and wine
• For hygiene reasons: toiletries, socks, tights, hosiery, lingerie, jewelry
• Counterfeit products
Exchange
Exchange
Since sizes of items may vary, RMSI may also accept exchange of item size within 30 days from the receipt of the delivery provided that the item is still available. RMSI allows/accepts this reason for EXCHANGE ONLY. Note though that while RMSI ensures that all items are adequately stocked, it is possible that the item/size may already be unavailable by the time you request for an exchange.
Please contact our Customer Service at custserv@marksandspencer.com.ph if you wish to exchange your purchase. We will provide further instructions should you decide to exchange your online purchase to a preferred Marks & Spencer store.
Upon receipt of the item, RMSI will evaluate and confirm if the item is acceptable for exchange. Once the returned item is approved for exchange, please allow us up to 8 business days to deliver the replacement item.
Replacements are limited to items with the same size and style/color, or with the same style/color but different size, as per your instruction. If the item is no longer available, RMSI will coordinate with you for a suitable replacement.
If replacement with a different color or size is not possible it may be replaced with another style provided that the value of the item at the time of exchange is the price paid or the current selling price, whichever is lower. Any difference in price shall be paid by the customer.
We will shoulder the shipping costs incurred in returning the product and delivery of the replacement for returns due to wrong or damaged products received.
For change of size, we will shoulder the shipping costs incurred in returning the product and delivery of the replacement if the product ordered is at regular price. Please note that change of size can only be requested once.
Shipping costs incurred in returning the product and delivery of the replacement shall be shouldered by you for subsequent change of size request and/or if the product to be returned for size change is on sale or at promo price.
How to shop
How to shop
Registration is not required to place an order. You may order as a Guest. This means you do not have to register an account to place an order, although you will have to provide us with certain mandatory personal information in order for Marks and Spencer to place the order.
If you would like to place an order as a guest, start by adding the items you want to your Bag. When you proceed to checkout, select the option to complete your order as a guest. We’ll give you another chance to create an account after you’ve placed your order.
However, as a registered user, there is no need to input your information each time you order, you can track your purchases, and you will be informed of upcoming promotions.
1. To shop on our site, choose from a selection of products: Women, Lingerie, Men, Beauty, Home, and Food, and then the product type (e.g.: tops, trousers, dresses, etc.).
2. Browse through the products we have to offer, and when you find one you are interested in, click on the image to see more detail. If you like this product and wish to purchase it, select the color, size and quantity (for Food Home, and Beauty), and add to your Bag.
3. You can then choose to continue shopping or proceed to checkout with your order.
4. Once you proceed to checkout, you can amend your Bag and continue to our secure checkout page.
5. Once in checkout, you can choose to sign in to your account or to continue as a new customer, without having to create an account. 6. Enter your details and click continue.
7. Next you will be required to enter your payment details, billing address and contact details.
8. Once you have entered these details, review to make sure they are correct. Review our general terms and conditions and if you are happy to continue with your purchase click ‘Submit’.
9. Once you submit your order you will be unable to change your order.
10. You will be sent a confirmation email detailing your order, and a further notification when your item(s) are ready to be processed for shipping.
We are unable to offer a pre-ordering service. We regularly update our website, so keep checking for the latest availability. Please be aware that we change our ranges frequently and some items are discontinued to make way for new ones.
Saving items in your Bag does not mean a reservation. The facility allows you to keep track of what you want to buy until you are ready to make the payment. Note though that while we ensures that all items are adequately stocked, it is possible that the item you saved in your Bag may be unavailable by the time you make the purchase. When this happens, you can pay for the items that are available, and keep the out-of-stock items saved in your bag. You can visit the site regularly to check availability.
Orders are processed during regular business hours, 8am to 5pm from Monday to Friday, not including holidays. Orders placed on non-business days (Saturday, Sunday and Holidays) will be considered as orders placed on the next business days.
All orders are processed after order confirmation, subject to the lead time stated above.
Since it would not be possible to change or cancel orders after you have checked out, it is highly recommended that all information and order details be reviewed and finalized before clicking the ‘Complete Order’ button.
My Delivery
My Delivery
For Clothing, Beauty and Home, we deliver to serviceable areas (click here for list) nationwide.
For Food and Wine, we deliver within Metro Manila only.
The customer is responsible for providing the correct and complete delivery details:
● Name of recipient
● House no. or lot/block/phase no., street name, subdivision, barangay, town, province and zip code
● Unit no., floor building name, compound, street name, barangay, town, province and zip code
The use of abbreviations is highly discouraged. RMSI may not be held responsible for orders lost due to inaccurate/incomplete details provided by the customer.
If delivery was not completed due to erroneous details, the customer will be charged for re-delivery to the correct address.
The customer is responsible for providing a correct contact number, preferably a mobile number. The customer is responsible to ensure that this number is active should we need to contact you about your order.
Please note that for the duration of the ECQ, our delivery addresses are limited. Please read here for more details
We are normally able to process and deliver orders within Metro Manila within 5-7 business days; for provincial locations, within 10-18 business days. However, due to the volume of deliveries, orders placed during this season may take a while to process. We ask for your patience and understanding as we work through the pending orders.
Standard Delivery:
Metro Manila: 5-7 business days
Provincial: 10-18 business days
We are unable to deliver to PO Box addresses.
In most cases your whole order will be delivered at the same time, however it may be in separate parcels.
Orders will be delivered by our official partner couriers
Metro Manila: Php150.00 for the first 3kg; Php 65.00 per kg in excess of 3kg.
Provincial: Php200.00 for the first 3kg; Php 65.00 per kg in excess of 3kg.
Free shipping charges may be revised depending on any ongoing free shipping promo
Handling and Shipping charges will be added to the total price of the items in the Bag after all Shipping and Billing information has been submitted in the Check Out process.
Deliveries are made from 8am to 5pm from Monday to Friday. Change in schedule or charges due to holidays will be posted accordingly.
To protect the customer, packages will only be surrendered to the person whose name is indicated in the delivery receipt and must present a proof of identification. However, in cases where the recipient cannot be physically present, he/she must provide his/her assigned representative with an authorization letter together with a proof of identification.
Please notify us through mail at custserv@marksandspencer.com.ph in case of discrepancy and/or any signs of package tampering.
Browser Information
Browser Information
The Marks & Spencer website has been designed to be compatible with the following browsers:
• Google Chrome 31.0
• Google Chrome 30.0
• Google Chrome 29.0
• Google Chrome 28.0
• Google Chrome 27.0
• Microsoft IE 11
• Microsoft IE 10
• Microsoft IE 9
• Mozilla Firefox 26.0
• Mozilla Firefox 25.0
• Mozilla Firefox 24.0
• Mozilla Firefox 23.0
• Mozilla Firefox 22.0
• Mozilla Firefox 21.0
• Safari
• iPad
• iPhone
• Android
Cookies policy
Cookies policy
The M&S website (https://marksandspencer.com.ph) places cookies, which are small data files, on your computer or handheld device. This is standard practice for all websites.
Cookies are essential for helping us deliver a high quality website and online shopping experience for our customers, and some collect information about browsing and buying behaviour.
By using and browsing the M&S website, you consent to cookies being used in accordance with our policy. If you do not consent, you must disable cookies or refrain from using the site.
Accessibility policy
Accessibility policy
Accessibility Statement
This page states our intention that our website is usable and accessible to all users following the W3C's Web Content Accessibility Guidelines 2.0, Level A.
The measures we have taken to achieve this include:
• The content can be presented in different ways (for example simpler layout) without losing information or structure.
• Colour is not used as the only visual means of conveying information.
• Alternative content is provided for all the images unless they are purely decorative.
• Contrast ratio is compliant to the guidelines for level A.
• The form input fields are always associated with labels.
• Form error messages are specific and clearly identify which error has occurred.
• All functionality and content of the website is operable through a keyboard interface without requiring specific timings for individual keystrokes.
• To help users navigate the site, a mechanism is available to skip blocks of content.
• Web pages have titles that describe topic or purpose.
• More than one way is available to locate a web page, e.g. using menus and site map.
• The site is in valid HTML.
• If you experience problems accessing any of the information on our site, please contact us We will do our best to fix the problem or to provide the information in an alternative format.
About Marks and Spencer
Established in 1884, Marks and Spencer is one of the leading retailers in the UK that sells great value and award-winning food and wine; high-quality clothing, and stylish homeware to millions of customers around the world. With over 1,519 stores across 62 countries, M&S continues to serve on the founding principles of Value, Service, Innovation, and Trust.
We have around 2,000 product suppliers in over 70 countries. We’re a fair partner to our suppliers by ensuring good working conditions for everyone in our supply chains. In 1999, we developed a set of principles in partnership with our suppliers. These principles set down our requirements for suppliers to comply with all relevant local and national laws, particularly on: working hours and conditions, health and safety, rates of pay, terms of employment and minimum age of employment. As our relationship with a supplier develops, we expect them to improve working conditions in line with the more demanding standards promoted by the Ethical Trading Initiative (ETI), a collaborative group of companies, trade unions and human rights groups set up by the UK Government in 1998. M&S joined the ETI in 1999. We use a combination of M&S, third- party and self audits to assess supplier performance which are logged on a shared database known as SEDEX. Results are reported in detail to the ETI and summarised in our annual How We Do Business Report.
Contact us
By email: custserv@marksandspencer.com.ph
By telephone at (02) 8830 5000, open 9AM-9PM, Mondays to Sundays (except Christmas, New Year, and Holy Week).
By post:
Rustan Marketing Specialists, Inc.
4th Floor Urban Building
405 Sen. Gil J. Puyat Ave, Makati, 1200
Metro Manila
If you wish to visit or contact any of our Stores, please click here for our store finder
My personal details
Registration is not required to place an order. You may order as a Guest. However, as a registered user, there is no need to input your information each time you order, you can track your purchases, and you will be informed of upcoming promotions.
From the Marks & Spencer Philippines online store homepage, register by clicking on the ‘Login’ link to the right of the search bar and M&S logo. Under ‘New Customer’, click ‘Create Account’. You will be asked for your First Name, Last Name, Email Address and Account Password. A confirmation email will be sent to the email address you provided.
Please provide a valid and active email address. The customer is responsible for providing the correct information necessary to receive email notifications and order status updates on time.
• Sign in to your account. Click on the ‘Login’ icon at the top right of the page.
• Click on your name and select ‘My account’.
• Click on ‘Change’ under ‘Profile’ on the ‘My Account’ page.
• Type your new email address in the appropriate space and confirm it.
• Click ‘Save’ at the bottom of the page.
• Sign in to your account. Click on the ‘Login’ icon the the top right of the page.
• Click on your name and select ‘My account’.
• Click on ‘Change’ under ‘Profile’ on the ‘My Account’ page.
• On the ‘About you’ portion, Change your name and click ‘Save’.
• Sign in to your account. Click on the ‘Login’ icon at the top right of the page.
• Click on your name and select ‘My account’.
• Click on ‘Change’ under ‘Password’ on the ‘My Account’ page.
• Type your new password in the appropriate space and confirm it.
• Click ‘Save’ at the bottom of the page.
From the login page, click on the ‘Forgot your Password?’ link. You will be prompted to provide the email address you used to register and click ‘Submit’. A temporary password will be sent to your email with a link to Log In and update your account information. The customer is responsible for providing the correct email address and for ensuring that the email address is active.
Currently, you cannot add or save an address to your account. You’ll need to enter this in checkout. You can, however, save your name and email address.
We don’t automatically save your card details. If you would like us to save them for your next order, click the ‘Save this card’ option after you’ve entered your card details for payment. Alternatively, add a card on the ‘View and add payment details’ section of the ‘My Account’ page.
We will treat your personal information with utmost respect in compliance to the Philippine Data Privacy Act of 2012. For more information about our privacy policy, please click this link.
All our newsletters offer the option to unsubscribe to future emails. Please follow the directions on the newsletter. Please note that any changes to our email list come into effect overnight, so you may still receive an email from us on the day you ask to be removed.
Offers and promotions
Please view our homepage and offers page to find more about our current offers and promotions.
• Go to your Bag.
• Type the promotional code into the ‘Discount code’ box and click ‘Apply’.
• Your discount should appear in the order summary box and the estimated total should change
If your promotion code is valid, it should appear as a discount in the order summary in your Bag. To check your Bag, please click on ‘My Bag’ at the top right corner of the homepage.
If your promotional discount isn’t showing, please follow these steps:
• Our promotional codes have expiry dates, so ensure it has not expired.
• Read the terms and conditions for the promotion code. The products you want might not be eligible and some codes or offers can’t be used with others.
• Check you’ve entered the code correctly, ensuring there are no empty spaces.
• Check if the code has any capitals and double-check O vs 0, l vs I etc. If you can, copy and paste it into the ‘ Enter promotion code’ box.
• If you’re still unsure why your code isn’t working, please contact us by email at custserv@marksandspencer.com.ph or thru phone (02) 8830 5000; open 9am - 6pm, Mondays to Fridays.
Payment
We accept the following modes of payment:
Major Credit Cards (Mastercard, Visa, Amex, Discover) via Paypal
Major Cards (Mastercard, Visa) and GCash via Paynamics
BDO Installment via Paynamics - 3 months 0% interest for a minimum purchase of 5,000
Installment option may not be available on certain promotions.
Rustan Marketing Specialists, Inc. (franchisee, Marks & Spencer Philippines) reserves the right to ask for additional reference from the customer (e.g. photo of valid ID), for the need to verify the payment made via credit card.
We currently do not accept payment by gift cards or gift vouchers on this website. We will look to offer this in the future.
We take security seriously and offer safe, reliable payment methods. If you are paying by credit card your payment details are automatically encrypted when you enter them.
Payments made online via credit card go through an additional layer of security using 3-D Secure technology. 3-D Secure is a global authenticated payment program and interoperable technology standard for secure payment, more commonly called Verified by Visa and MasterCard SecureCode, protecting merchants from chargeback losses and costs related to fraudulent or disputed online transactions. A transaction using 3-D Secure will initiate a redirect to the website of the Issuing bank to authorize the transaction. RMSI does not have control over the authentication method used by the issuing banks. After authentication, you will be redirected back to the Checkout page to complete your order. For more information on authentication, please contact your issuing bank.
If you used your credit card, payment will be authorised when you submit your order. We won’t take the funds from your card until we’re about to prepare your order for shipment, which is normally within 24-48 hours of placing your order.
My Wine Circle
Wine circle perks and benefits are currently not available for online store purchases.
M&S REWARDS
If you do not have an account yet on this website, you may create your M&S Rewards account when you register to our Online Store by checking the ‘Create a LOYALTY PROGRAM Account’ option on the registration form.
If you have an existing account on our Online Store, you may proceed to the My Account > Loyalty Membership page of this website and click ‘Create or link an account now!’ You will be asked to confirm that you do not have an existing M&S Rewards account, provide additional personal information, and acknowledge the Terms & Conditions and Privacy Policy of this website.
Once you have successfully created your account, you can earn points on your succeeding Online Store purchases.
You may view your M&S Rewards account details on the My Account > Loyalty Membership page of this website.
We shall not deliver a physical M&S Rewards Card (‘Card’) to you when you register via this website. If you wish to have a Card, you may visit any of our physical Stores, provide your M&S Rewards account number and a valid identification, and pay a P300.00 fee for the Card.
You do not need a Card to earn or redeem points on your online purchases, but you will need the Card if you wish to redeem points at any of our physical Stores.
Yes. You can earn points at any of our physical Stores even if you have registered online. You may also redeem points at any of our physical Stores even if you are able to present your Card and your valid ID upon redemption.
You can earn points on your purchases on this website once you have linked your existing M&S Rewards account to your Online Store account.
You may proceed to the My Account > Loyalty Membership page of this website and click ‘Create or link an account now!’ You will be asked to confirm that you already have an existing M&S Rewards account, provide your existing M&S Rewards account number (Membership Card No.), and acknowledge the Terms & Conditions and Privacy Policy of this website.
Once you have successfully linked your account, you can earn points on your succeeding Online Store purchases.
You may view your M&S Rewards account details on the My Account > Loyalty Membership page of this website.
As long as your M&S Rewards account is linked to your Online Store account, your purchases on this website shall automatically earn points.
Purchases made prior to creation or linking of the M&S Rewards account shall not earn points.
Every P200 worth of purchase is equivalent to 1 point. Purchase amount net of promotional discount, online voucher and shipping fee shall be the basis of the points to be earned.
You may view your purchase history and corresponding points earned on the My Account > Transaction History page of this website.
You can convert your available points (e-purse) to an Online Voucher that you may use on your succeeding purchase. The e-purse value converted to an Online Voucher shall be applied as a discount on your purchase.
Note that you are only able to redeem/convert points once you have initially accumulated P100 worth of points.
You may convert your available e-purse by proceeding to the My Account > My Vouchers page of this website. You shall be asked to indicate the e-purse value you wish to convert to an Online Voucher and click on the ‘Redeem’ button.
The amount of e-purse converted to Online Voucher is deducted from your available e-purse balance.
The Online Voucher is good for one-time use only.
Yes. Online Vouchers expire within 30 days from the date of issuance/conversion.
No. Once e-purse are converted to Online Voucher, they can no longer be reinstated.
Online Voucher can only be used for purchases on this website. Our physical stores shall not accept redemption of Online Vouchers.
Yes. M&S Reward Points expire on the third year from the date earned. Expired points are forfeited on the last day of the month of your membership anniversary. M&S Premium Rewards Points do not expire.
Forfeited expired points can no longer be reinstated.
Points that are converted to Online Voucher expire within 30 days from the date converted.
You may qualify for M&S Premium Rewards when you have accumulated at least 3,000 points.
You will be notified once you are qualified for an upgrade through your My Account > Loyalty Membership page on this website. Simply click the link to upgrade your account to Premium Rewards.
You may also upgrade your account by visiting any of our physical M&S Stores.
We shall not deliver a physical M&S Premium Rewards Card (‘Card’) to you when you upgrade via this website. If you wish to have a Card, you may visit any of our physical Stores and provide your M&S Premiums Rewards account number and a valid identification. Card for M&S Premium Rewards is free.
M&S Premium Rewards members earn two (2) points for every P200 worth of purchases.
Points of M&S Premium Rewards members do not expire.
Initial lost Card replacement for M&S Premium Rewards is free of charge.
M&S Premium Rewards members enjoy a lot more perks and benefits at our physical Stores. Visit any of our physical M&S Stores to find out more.
You may enjoy M&S Rewards exclusive perks and benefits (birthday discount, exclusive discounts and offers) when you shop at any of our physical Stores. These perks and benefits are currently not available at our Online Store.
Products
Please click here to view our size guides.
We are currently not able to provide an option to leave a gift message for your orders.
We’re sorry but we don’t offer a gift-wrapping service
Our online products for shipment come in a different packaging. Unfortunately, we cannot include gift bags for your online purchase.
Yes, we accept orders for select food and wine products but currently available for Metro Manila shipping only. You should be of legal age (18 years old & above) to proceed with the purchase of liquor products.
Gift Cards & Gift Vouchers
We’re sorry but we’re not currently selling gift cards or vouchers on our online store.
No. We’re sorry but we don’t currently accept gift cards or gift vouchers on our online store.
Returns Policy
RMSI takes utmost care to ensure that all products are properly wrapped, packed and sealed to prevent damages and/or breakages. In case of receipt of damaged items, please report thru custserv@marksandspencer.com.ph within 30 days from receipt of delivery. Exchange will not be processed without prior notification either through phone or email.
It is returned within 30 days from purchase date Item/s should be unused, unaltered, undamaged, saleable and with original tags/swing labels and packaging
The following items shall not be accepted:
• Damage caused by extensive use of the product and normal wear and tear
• Damage caused by wrong use of cleaning products or washing instructions
• Damage caused by customer’s improper handling
• Merchandise already used/consumed
• Merchandise already altered
• Merchandise from a multi-pack or set
• Merchandise purchased outside the Philippines
• Sale and promo merchandise
• Food and wine
• For hygiene reasons: toiletries, socks, tights, hosiery, lingerie, jewelry
• Counterfeit products
Exchange
Since sizes of items may vary, RMSI may also accept exchange of item size within 30 days from the receipt of the delivery provided that the item is still available. RMSI allows/accepts this reason for EXCHANGE ONLY. Note though that while RMSI ensures that all items are adequately stocked, it is possible that the item/size may already be unavailable by the time you request for an exchange.
Please contact our Customer Service at custserv@marksandspencer.com.ph if you wish to exchange your purchase. We will provide further instructions should you decide to exchange your online purchase to a preferred Marks & Spencer store.
Upon receipt of the item, RMSI will evaluate and confirm if the item is acceptable for exchange. Once the returned item is approved for exchange, please allow us up to 8 business days to deliver the replacement item.
Replacements are limited to items with the same size and style/color, or with the same style/color but different size, as per your instruction. If the item is no longer available, RMSI will coordinate with you for a suitable replacement.
If replacement with a different color or size is not possible it may be replaced with another style provided that the value of the item at the time of exchange is the price paid or the current selling price, whichever is lower. Any difference in price shall be paid by the customer.
We will shoulder the shipping costs incurred in returning the product and delivery of the replacement for returns due to wrong or damaged products received.
For change of size, we will shoulder the shipping costs incurred in returning the product and delivery of the replacement if the product ordered is at regular price. Please note that change of size can only be requested once.
Shipping costs incurred in returning the product and delivery of the replacement shall be shouldered by you for subsequent change of size request and/or if the product to be returned for size change is on sale or at promo price.
How to shop
Registration is not required to place an order. You may order as a Guest. This means you do not have to register an account to place an order, although you will have to provide us with certain mandatory personal information in order for Marks and Spencer to place the order.
If you would like to place an order as a guest, start by adding the items you want to your Bag. When you proceed to checkout, select the option to complete your order as a guest. We’ll give you another chance to create an account after you’ve placed your order.
However, as a registered user, there is no need to input your information each time you order, you can track your purchases, and you will be informed of upcoming promotions.
1. To shop on our site, choose from a selection of products: Women, Lingerie, Men, Beauty, Home, and Food, and then the product type (e.g.: tops, trousers, dresses, etc.).
2. Browse through the products we have to offer, and when you find one you are interested in, click on the image to see more detail. If you like this product and wish to purchase it, select the color, size and quantity (for Food Home, and Beauty), and add to your Bag.
3. You can then choose to continue shopping or proceed to checkout with your order.
4. Once you proceed to checkout, you can amend your Bag and continue to our secure checkout page.
5. Once in checkout, you can choose to sign in to your account or to continue as a new customer, without having to create an account. 6. Enter your details and click continue.
7. Next you will be required to enter your payment details, billing address and contact details.
8. Once you have entered these details, review to make sure they are correct. Review our general terms and conditions and if you are happy to continue with your purchase click ‘Submit’.
9. Once you submit your order you will be unable to change your order.
10. You will be sent a confirmation email detailing your order, and a further notification when your item(s) are ready to be processed for shipping.
We are unable to offer a pre-ordering service. We regularly update our website, so keep checking for the latest availability. Please be aware that we change our ranges frequently and some items are discontinued to make way for new ones.
Saving items in your Bag does not mean a reservation. The facility allows you to keep track of what you want to buy until you are ready to make the payment. Note though that while we ensures that all items are adequately stocked, it is possible that the item you saved in your Bag may be unavailable by the time you make the purchase. When this happens, you can pay for the items that are available, and keep the out-of-stock items saved in your bag. You can visit the site regularly to check availability.
Orders are processed during regular business hours, 8am to 5pm from Monday to Friday, not including holidays. Orders placed on non-business days (Saturday, Sunday and Holidays) will be considered as orders placed on the next business days.
All orders are processed after order confirmation, subject to the lead time stated above.
Since it would not be possible to change or cancel orders after you have checked out, it is highly recommended that all information and order details be reviewed and finalized before clicking the ‘Complete Order’ button.
My delivery
For Clothing, Beauty and Home, we deliver to serviceable areas (click here for list) nationwide.
For Food and Wine, we deliver within Metro Manila only.
The customer is responsible for providing the correct and complete delivery details:
● Name of recipient
● House no. or lot/block/phase no., street name, subdivision, barangay, town, province and zip code
● Unit no., floor building name, compound, street name, barangay, town, province and zip code
The use of abbreviations is highly discouraged. RMSI may not be held responsible for orders lost due to inaccurate/incomplete details provided by the customer.
If delivery was not completed due to erroneous details, the customer will be charged for re-delivery to the correct address.
The customer is responsible for providing a correct contact number, preferably a mobile number. The customer is responsible to ensure that this number is active should we need to contact you about your order.
Please note that for the duration of the ECQ, our delivery addresses are limited. Please read here for more details
We are normally able to process and deliver orders within Metro Manila within 5-7 business days; for provincial locations, within 10-18 business days. However, due to the volume of deliveries, orders placed during this season may take a while to process. We ask for your patience and understanding as we work through the pending orders.
Standard Delivery:
Metro Manila: 5-7 business days
Provincial: 10-18 business days
We are unable to deliver to PO Box addresses.
In most cases your whole order will be delivered at the same time, however it may be in separate parcels.
Orders will be delivered by our official partner couriers
Metro Manila: Php150.00 for the first 3kg; Php 65.00 per kg in excess of 3kg.
Provincial: Php200.00 for the first 3kg; Php 65.00 per kg in excess of 3kg.
Free shipping charges may be revised depending on any ongoing free shipping promo
Handling and Shipping charges will be added to the total price of the items in the Bag after all Shipping and Billing information has been submitted in the Check Out process.
Deliveries are made from 8am to 5pm from Monday to Friday. Change in schedule or charges due to holidays will be posted accordingly.
To protect the customer, packages will only be surrendered to the person whose name is indicated in the delivery receipt and must present a proof of identification. However, in cases where the recipient cannot be physically present, he/she must provide his/her assigned representative with an authorization letter together with a proof of identification.
Please notify us through mail at custserv@marksandspencer.com.ph in case of discrepancy and/or any signs of package tampering.
Browser Information
The Marks & Spencer website has been designed to be compatible with the following browsers:
• Google Chrome 31.0
• Google Chrome 30.0
• Google Chrome 29.0
• Google Chrome 28.0
• Google Chrome 27.0
• Microsoft IE 11
• Microsoft IE 10
• Microsoft IE 9
• Mozilla Firefox 26.0
• Mozilla Firefox 25.0
• Mozilla Firefox 24.0
• Mozilla Firefox 23.0
• Mozilla Firefox 22.0
• Mozilla Firefox 21.0
• Safari
• iPad
• iPhone
• Android
Cookies policy
The M&S website (https://marksandspencer.com.ph) places cookies, which are small data files, on your computer or handheld device. This is standard practice for all websites.
Cookies are essential for helping us deliver a high quality website and online shopping experience for our customers, and some collect information about browsing and buying behaviour.
By using and browsing the M&S website, you consent to cookies being used in accordance with our policy. If you do not consent, you must disable cookies or refrain from using the site.
Accessibility policy
Accessibility Statement
This page states our intention that our website is usable and accessible to all users following the W3C's Web Content Accessibility Guidelines 2.0, Level A.
The measures we have taken to achieve this include:
• The content can be presented in different ways (for example simpler layout) without losing information or structure.
• Colour is not used as the only visual means of conveying information.
• Alternative content is provided for all the images unless they are purely decorative.
• Contrast ratio is compliant to the guidelines for level A.
• The form input fields are always associated with labels.
• Form error messages are specific and clearly identify which error has occurred.
• All functionality and content of the website is operable through a keyboard interface without requiring specific timings for individual keystrokes.
• To help users navigate the site, a mechanism is available to skip blocks of content.
• Web pages have titles that describe topic or purpose.
• More than one way is available to locate a web page, e.g. using menus and site map.
• The site is in valid HTML.
• If you experience problems accessing any of the information on our site, please contact us We will do our best to fix the problem or to provide the information in an alternative format.
We use cookies and similar technologies on our websites, and by using the site you are consenting to them.
You can manage your cookie settings via your browser setting at any time.
To learn more about how we use cookies, please see our
cookies policy