Over the years, we have faced challenges big and small, and we have always overcome them together as one community. The entire M&S team is working tirelessly to deliver to our customers and we are thankful to be of service during this time.
We’re sure you have some questions about your M&S orders placed online during the General Community Quarantine (GCQ), and we’re here to help.
Can I still order from marksandspencer.com.ph during the quarantine?
Yes, you may place your order at marksandspencer.com.ph while the GCQ is in place. Clothing, Beauty and Food are available online. Wines also available for delivery in Metro Manila.
Where do you deliver?
As of the moment, we are able to deliver Clothing and Beauty orders throughout key areas nationwide. For Food & Wine, delivery is limited within Metro Manila. Before placing your order, we encourage you to check this list of all serviceable areas.
Though our courier partners are committed to delivering your order, please note that some areas and barangays have stricter quarantine protocols than others. Should there be any issues with delivery, we will reach out to you immediately. Please ensure that the contact details you provided are up to date and accurate.
We are not currently capable of deliveries to the following locations due to the restrictions in place: Bukidnon; Kalinga; Tuguegarao City; Bontoc, Mountain Province
When will my order arrive?
We are normally able to process and deliver orders within Metro Manila within 5-7 business days; for provincial locations, within 10-18 business days. However, due to the volume of deliveries, orders placed during this season may take a while to process. We ask for your patience and understanding as we work through the pending orders.
Is it safe to shop online at marksandspencer.com.ph?
Your health and safety is our topmost priority. We continue to ensure that our items are packed in accordance with the highest hygienic standards, and that our courier partners have stringent measures in place to ensure safe deliveries. Nonetheless, we encourage you to wash your hands thoroughly afterwards.
What modes of payment do you accept?
Credit Card (Mastercard, Visa, Amex, Discover) via Paypal
Credit/Debit Card (Mastercard, Visa, JCB) and Paymaya Wallet via PayMaya
I need to return a product. How do I do so under the quarantine?
You can find our usual return policy here, however, we understand that these are extraordinary times. In the event that the item you received was damaged, please reach out to our customer service team at email@example.com and we will do our best to facilitate your request.
Are any of your physical stores open?
At the moment, we have opened the following stores where you can shop for your M&S favourites.
M&S Food selections are also available at:
We will keep you updated through our official social media channels and let you know once we are able to open more stores.
I have other inquiries. How do I get in touch with you?
We hope that we were able to address your concerns regarding shopping at marksandspencer.com.ph during this uncertain time. However, we understand that you might have other questions that were not addressed here.
Please feel free to reach out to our customer service team at firstname.lastname@example.org from Monday to Friday (9:00 am to 6:00 pm) for any other questions you may have regarding your orders.
We’d like to say a huge thank you to all our colleagues for their dedication, and also to you, our customers, for your loyalty and understanding during these exceptional times.