Covid-19 Information for our Customers

Over the years, we have faced challenges big and small, and we have always overcome them together as one community. The entire M&S team is working tirelessly to deliver to our customers and we are thankful to be of service during this time.

We’re sure you have some questions about your M&S orders placed online during Metro Manila’s new quarantine classification (Alert Level 1), and we’re here to help.

 

Can I still order from marksandspencer.com.ph during the quarantine?

 

Yes, you may place your order at marksandspencer.com.ph while the quarantine restrictions are in place. Clothing, Beauty, Home, and Food & Wine are available online.

 

Where do you deliver?

 

As of the moment, we are able to deliver Clothing, Beauty and Home orders throughout key areas nationwide. For Food & Wine, delivery is limited within Metro Manila. Before placing your order, we encourage you to check this list of all serviceable areas. 

Though our courier partners are committed to delivering your order, please note that some areas and barangays have stricter quarantine protocols than others. Should there be any issues with delivery, we will reach out to you immediately. Please ensure that the contact details you provided are up to date and accurate.

 

When will my order arrive?

 

We are normally able to process and deliver orders within Metro Manila within 5-7 business days; for provincial locations, within 10-18 business days. We ask for your patience and understanding as we work through the pending orders.

 

Is it safe to shop online at marksandspencer.com.ph?

 

Your health and safety is our topmost priority. We continue to ensure that our items are packed in accordance with the highest hygienic standards, and that our courier partners have stringent measures in place to ensure safe deliveries. Nonetheless, we encourage you to wash your hands thoroughly afterwards. 



What modes of payment do you accept?

 

Major Credit Cards (Mastercard, Visa, Amex, Discover) via Paypal

Major Cards (Mastercard, Visa) and GCash via Paynamics

 

I need to return a product. How do I do so under the quarantine?

 

You can find our usual return policy here, however, we understand that these are extraordinary times. In the event that the item you received was damaged, please reach out to our customer service team at custserv@marksandspencer.com.ph and we will do our best to facilitate your request.

 

What are your Stores’ operating hours:

 

CAFES:

 

Central Square

2nd Floor, Central Square, 5th Ave. cor. 30th St. Bonifacio High Street Central, Bonifacio Global City, Taguig | 632 950 8180 | Sunday - Thursday 11:00am - 9:00pm | Friday - Saturday 11:00am - 10:00pm

 

SM Mall of Asia

Level 2 SM Mall of Asia, Main Mall, Bay Blvd., SM Central Bus Park, Pasay City | 632 7901 1923 | Monday - Sunday 10:00am - 10:00pm

 

STORES:

 

Abreeza Mall, Davao

Level I Abreeza Mall J. P. Laurel Avenue, Bajada, Davao City | (082) 321-7231 to 32 |  6382 321 7231/ 6382 321 7232 | Tuesday - Friday 10:00am - 8:00pm | Saturday - Monday 10:00am - 9:00pm

 

Ayala Cebu

Level 1 cor Paseo Ciudad, Ayala Center, Cebu business Park, Cebu City | 09178861015 | Sunday - Thursday 10:00am - 9:00pm | Friday - Saturday 10:00am - 10:00pm

 

Alabang Town Center

Ground Level, Commerce Mall Muntinlupa | 632 646 4397 / 632 842-4558 | Monday - Friday 11:00am - 9:00pm | Saturday - Sunday 10:00am - 9:00pm

 

Central Square

2nd Floor, Central Square, 5th Ave. cor. 30th St. Bonifacio High Street Central, Bonifacio Global City, Taguig | 632 950 8180 | Sunday - Thursday 11:00am - 9:00pm | Friday - Saturday 11:00am - 10:00pm

 

Gateway Mall

Upper Ground Floor, Gateway Mall, Araneta Center, Cubao, Quezon City | 632 912 7804 | Sunday - Thursday 10:00am - 9:00pm | Friday - Saturday 10:00am - 10:00pm

 

Glorietta 4

Level 1, Glorietta 4, Ayala Center, Makati City | 632 752 7471 | Tuesday - Friday 10:00am - 8:00pm | Saturday - Monday 10:00am - 9:00pm

 

Greenbelt 5

Levels 1 & 2, Greenbelt 5, Ayala Center, Makati | 632 729 9783 | Sunday - Thursday 11:00am - 9:00pm | Friday - Saturday 11:00am - 10:00pm

 

Limketkai Center

2nd Level East Concourse Lapasan CDO 9000 | (088)-852-1385 | (088)-859-1545 | Monday - Thursday 10:00am - 8:00pm | Friday - Sunday 10:00am - 9:00pm

 

Marquee Mall

Level 1 Francisco G. Nope Ave. Angeles City Pampanga (Marquee) | 09175946000 | Monday - Sunday 10:00am - 9:00pm

 

Paseo Outlet Store

Unit No. 01 Ground Floor Paseo, 4 Paseo De Santa Rosa Bgy. Don Jose, Sta. Rosa City Laguna 4026 | (049) 5379083 | Monday - Sunday 10:00am - 8:00pm

 

Power Plant Mall

Level 1, Power Plant Mall, Rockwell Center, Makati City | 632 898 0945 | 632 898 0947 |

Sunday - Friday 11:00am - 9:00pm | Saturday 11:00am - 10:00pm

 

Robinsons Place Manila

Ground Floor, Midtown, Robinsons Place Manila, Malate | 8726-4204 | Monday - Sunday 10:00am - 10:00pm

 

Shangri-la Plaza Mall

Levels 2 & 3 Shangri-La Plaza Mall, Mandaluyong | 8652-5514 / 0917-803-3572 | Monday - Sunday - Thursday 10:00am - 9:00pm


SM Aura Premier

Upper Ground Level, SM Aura Premier, 26th Corner McKinley Parkway, Fort Bonifacio, Taguig City | 632 519 2107 | Monday - Sunday 10:00am - 10:00pm

 

SM Lanang Premier

Ground Floor, SM Lanang Premier, Davao City | (082)-2850-654 | 6382 285 0654 | Monday - Sunday 10:00am - 8:00pm

 

SM Mall of Asia

258-261 2F SM Mall of Asia Bay Blvd., SM Central Bus Park, Pasay City | 632 7901 1923 | Monday - Sunday 10:00am - 10:00pm

 

SM Megamall

Level 2, Mega A, SM Megamall, Mandaluyong | 632 632 1476 | Monday - Sunday 10:00am - 8:00pm

 

SM North Edsa

Level 2, SM City North Edsa (The Block), Quezon City | 632 8442 0350 | Monday - Sunday 10:00am - 10:00pm

 

Trinoma

Trinoma Branch Level 3, Trinoma, Quezon City | 632 901 3722 | Tuesday - Friday 10:00am - 9:00pm | Saturday - Monday 10:00am - 10:00pm



Can I pick up my orders in any of your physical Stores?

 

You can select the Click and Collect option and your preferred collection store upon checkout. Our stores accommodating Click and Collect are as follows:

 

M&S Glorietta 4

M&S ShangriLa

M&S TriNoMa

M&S Alabang Town Center

 

I have other inquiries. How do I get in touch with you?

 

We hope that we were able to address your concerns regarding shopping at marksandspencer.com.ph during this uncertain time. However, we understand that you might have other questions that were not addressed here. 

Please feel free to reach out to our customer service team at custserv@marksandspencer.com.ph from Monday to Friday (9:00 am to 6:00 pm) for any other questions you may have regarding your orders. 

We’d like to say a huge thank you to all our colleagues for their dedication, and also to you, our customers, for your loyalty and understanding during these exceptional times.