Covid-19 Information for our Customers

Over the years, we have faced challenges big and small, and we have always overcome them together as one community. The entire M&S team is working tirelessly to deliver to our customers and we are thankful to be of service during this time.

 

We’re sure you have some questions about your M&S orders placed online during Metro Manila’s new quarantine classification (Alert Level 4), and we’re here to help.

 

Can I still order from marksandspencer.com.ph during the quarantine?

 

Yes, you may place your order at marksandspencer.com.ph while the quarantine restrictions are in place. Clothing, Beauty, and Food & Wine are available online.

 

For the duration of the quarantine, our Wine products may not be available for delivery to areas with imposed liquor ban. Liquor ban is currently implemented in  the following cities:

 

Navotas

Malabon

Muntinlupa

Mandaluyong

 

Where do you deliver?

 

As of the moment, we are able to deliver Clothing and Beauty orders throughout key areas nationwide. For Food, delivery is limited within Metro Manila. Before placing your order, we encourage you to check this list of all serviceable areas. 

 

Though our courier partners are committed to delivering your order, please note that some areas and barangays have stricter quarantine protocols than others. Should there be any issues with delivery, we will reach out to you immediately. Please ensure that the contact details you provided are up to date and accurate.

 

When will my order arrive?

 

We are normally able to process and deliver orders within Metro Manila within 5-7 business days; for provincial locations, within 10-18 business days. 

 

Please expect delays on deliveries of orders to areas under localized lockdown.

 

We ask for your patience and understanding as we work through the pending orders.

 

Is it safe to shop online at marksandspencer.com.ph?

 

Your health and safety is our topmost priority. We continue to ensure that our items are packed in accordance with the highest hygienic standards, and that our courier partners have stringent measures in place to ensure safe deliveries. Nonetheless, we encourage you to wash your hands thoroughly afterwards. 

 

What modes of payment do you accept?

 

Credit Card (Mastercard, Visa, Amex, Discover) via Paypal

Credit/Debit Card (Mastercard, Visa, JCB) and Paymaya Wallet via PayMaya

 

I need to return a product. How do I do so under the quarantine?

 

You can find our usual return policy here, however, we understand that these are extraordinary times. In the event that the item you received was damaged, please reach out to our customer service team at custserv@marksandspencer.com.ph and we will do our best to facilitate your request.

 

Are any of your physical stores open?

 

Please refer to our Stores' operating hours below:

 

Metro Manila:

  • M&S Greenbelt 5 : Mon - Sun 11am - 9pm
  • M&S Glorietta 4 : Mon - Thu 10am - 8pm / Fri - Sun 10am - 9pm
  • M&S TriNoma : Mon - Sun 10am - 8pm
  • M&S Central Square BGC : Mon - Sun 11am - 8pm
  • M&S Megamall : Mon - Sun 10am - 9pm
  • M&S Aura : Mon - Sun 10am - 9pm
  • M&S North EDSA : Mon - Sun 10am - 9pm
  • M&S Malate : Mon - Sun 10am - 9pm
  • M&S Mall of Asia : Mon - Sun 10am - 9pm
  • M&S ShangriLa Plaza : Mon - Sun 10am - 8pm
  • M&S Eastwood : Mon - Sun 10am - 9pm
  • M&S Powerplant Rockwell : Mon - Fri 11am - 9pm / Sat - Sun 10am - 9pm
  • M&S Gateway : Mon - Sun 10am - 8pm
  • M&S Alabang Town Center : Mon - Sun 11am - 7pm



Luzon:

  • M&S Outlet Store, Paseo : Mon - Sun 10am - 6pm
  • M&S Marquee Mall : Mon - Sun 10am - 8pm

 

Visayas:

  • M&S Ayala Center Cebu : Mon - Sun 10am - 8pm

 

Mindanao:

  • M&S Abreeza Davao : Sun - Thurs 10am - 8pm | Fri - Sat 10am - 9pm
  • M&S SM Lanang Premier : Sun - Thurs 10am - 8pm | Fri - Sat 10am - 9pm
  • M&S Limketkai Center, CDO : Mon - Sun 9am - 7pm

 

Can I pick up my orders in any of your physical Stores?

 

You can select the Click and Collect option and your preferred collection store upon checkout. Our stores accommodating Click and Collect are as follows:

M&S Glorietta 4

M&S ShangriLa

M&S TriNoMa

M&S Alabang Town Center

 

I have other inquiries. How do I get in touch with you?

 

We hope that we were able to address your concerns regarding shopping at marksandspencer.com.ph during this uncertain time. However, we understand that you might have other questions that were not addressed here. 

 

Please feel free to reach out to our customer service team at custserv@marksandspencer.com.ph from Monday to Friday (9:00 am to 6:00 pm) for any other questions you may have regarding your orders. 

 

We’d like to say a huge thank you to all our colleagues for their dedication, and also to you, our customers, for your loyalty and understanding during these exceptional times.