We have stated on our site, the terms and
that apply when you use our website. Rustan Marketing Specialists, Inc. (RMSI) reserves the right to
these terms and conditions from time to time. By accessing the site, you agree to be bound by the
conditions in effect when you access the site, as shown in this section.
Please read these Terms and Conditions and the
CREATING YOUR PERSONAL ACCOUNT
You may create your personal account to make
convenient for you to order products using our website.
When you register, any personal data that you
us with during the registration process will be stored in our database and need not be entered with
order; it will be entered into the order form automatically.
To register, you must supply us with the
information via the online registration form: your first name, surname, address, date of birth,
address and delivery address. Once you click on the 'Register' button, this information will be
our customer database.
We will only use the stored data in accordance
details you provide us with are correct and complete and inform us immediately of any changes to the
information that you provided when you registered.
After registering for a personal account, you
automatically be sent an email that your account has been created. Your email address will act as
ID for your account. During the registration process you will be asked to create your own password.
be given the opportunity to change the password when you log in to your account.
You must keep your user ID and password
at all times, and not make them available to any other person.
You agree to comply with all security
and/or recommendations given by us and inform us immediately if you become aware of or suspect any
unauthorized use of your account or if your account becomes available to an unauthorized
Without prejudice to our other rights and
may suspend your access to our website without liability if, in our reasonable opinion, such action
necessary to safeguard our website. You will be responsible for any misuse of your user ID and
including the placing of any order.
YOUR PERSONAL DATA
By entering information on our website you
and warrant that you are using your actual identity, and all information you provide is true,
current and complete as at the time you provide us that information.
If you find that the information transmitted
incorrect or no longer valid, it is your responsibility to change it. We will not be liable for any
that may result in your submission of incorrect information.
You consent to information about the device
access our website being collected and processed for fraud prevention purposes and we may use third
(and information they provide) to help us prevent fraud or unauthorized access to our
When you visit the website or send emails to
are communicating with us electronically. We will communicate with you by email or by posting
For contractual purposes, you consent to
communications from us electronically and you agree that all agreements, notices, disclosures and
communications that we provide to you electronically satisfy any legal requirement that such
be in writing.
The personal information that you provide to
accessed by clicking here.
Your order constitutes an offer to us to buy
products you select from our website. All orders are subject to availability and will not constitute
binding contract of sale until accepted by us. As soon as this offer is accepted by us by sending an
Processing Email”, your order forms a binding contract of sale between you and us as further set out
Purchases made on the website must be for your
personal use or for gifting and are not to be used for resale, commercial purposes or any other
benefit. We reserve the right to refuse orders for multiple quantities of an item ordered by you or
to any one postal address.
ORDERING FROM OUR WEBSITE
You may select items from our range of
details of which will be added to the "Shopping Bag" by clicking on the 'Add to Bag' button. By
the 'Checkout' button, you initiate the checkout process for the products added to the Shopping Bag.
clicking on the 'Pay now' button you submit an offer to buy the products in the Shopping Bag and
pay for those items.
Before placing an order you can view and amend
order details at any time by clicking on the 'View Bag & Checkout' button.
When you place your order to purchase products
our website, we will automatically send you an email confirming receipt of your order and containing
details of your order (“Order Confirmation Email”). We recommend that you print out the Order
Email and keep it for your own records. The Order Confirmation Email does not constitute our
your order; it merely records the fact that we have received the order.
We may, at our sole discretion, choose not to
your order for any reason which may include unavailability of the product, detection of possible
any other reason that we deem appropriate. For orders that were not processed or were canceled, we
either not charge you, or refund you the total amount paid.
We will send you a second email when we
products which shall constitute our acceptance of your order (“Order Processing Email”), at which
binding contract of sale will be concluded between you and us.
Any products in the same order which we have
confirmed in an Order Processing Email do not form part of that contract. If for any reason the
ordered by you are not available at the time you placed your order, we will notify you of this email
a notification of the cancellation of your order.
If you have paid for the unavailable item/s,
request for a reversal/refund from your chosen payment gateway. If some of your chosen items are
you will receive a separate email with an updated order number and a breakdown of items for
Our acceptance of your order in the Order
Email is limited to the products that are available - no contract of sale will be concluded in
products that are not available. We will retain the title in the products until full payment has
received by us.
DELIVERY LEAD TIME
Our standard delivery lead time is 5-7
for delivery addresses within Metro Manila and 10-18 business days for provincial orders. It may
slightly longer to deliver products to very remote areas. We will endeavor to deliver all products
ordered within our standard lead times.
Our standard delivery lead time is not
Whilst we will do our best to deliver your products within the period of time defined in #1 above,
it may take longer than expected.
If your order has not been received within our
specified lead time, kindly contact us through email at firstname.lastname@example.org
call us at +632 8830 5000 (Mondays thru Sundays 9AM to 6PM) to check the status of your order. All
lead times are subject to delays caused by seasonal or busy periods, weather, community quarantine
restrictions and other unforeseen circumstances, though we will do everything we reasonably can to
order to you on time. Please note that during exceptionally busy periods (e.g., Christmas), or when
weather is particularly inclement, we may need additional time to process and deliver your
Please note that the delivery company may
signature on delivery. Delivery personnel may not leave products without your signature on the
We only deliver products to the locations
our website checkout form.
Where you have ordered multiple products, we
sometimes need to deliver your products in more than one delivery/package.
Your order will be sent to the delivery
you have given on your order form. We are not responsible if that delivery address is incorrect or
PRICES AND DELIVERY FEES
All of the prices listed on our website
currently applicable Value-Added Tax (VAT).
The prices shown on our website are stated in
Philippine pesos and exclude delivery fees.
Our delivery fees for the first 3Kg is P150.00
Metro Manila and P200.00 for provincial addresses. Additional charge of P65.00 per Kg shall be
top of the delivery fees for the first 3Kg.
Delivery fee is applied per order
Payment for your products must be made via
or Debit Card or other payment methods that we may offer and announce in the future. The full
including delivery fees and any additional charges for services you may have ordered, will be
You confirm that the credit or debit card
is not stolen, simulated, or a fraudulent account. All credit or debit cardholders are subject to
checks and authorization by the card issuer. If the issuer of your card refuses to authorize
will not accept your order and we will not be responsible for any delay or non-delivery and we are
obliged to inform you of the reason for the refusal. You may contact your issuing bank for more
We reserve the right to ask for photos of your
or debit card and/or your valid government-issued ID, or any other document to verify your online
details at any time before delivery of your orders.
CLICK & COLLECT
We offer Click & Collect option for your
our website. When you select the Click & Collect option, you may pick-up your online order from
select physical stores within Metro Manila.
If the product you ordered for Click &
available in your selected store, your order will proceed. Otherwise, you may opt to select another
where the product is available or proceed with the delivery option.
We accept the following payment options for
& Collect: Prepayment or Pay-in-Store.
When you select ‘Prepayment’, you will be
to the checkout page and to a secure payment gateway. When you opt to ‘Pay-in-Store’, your payment
transacted upon pick-up of your order at your selected store. Gift receipts could only be provided
An email confirmation with your order details
sent to your email address. Your Click & Collect order is subject to preparation lead time by
selected store and will be available for pick-up 24 to 48 hours after completion of your online
will receive another email when your order is ready for pick-up. You are given up to 72 hours from
receipt of the ready-for-pick-up email notification to collect your order.
If you are not able to collect your Click
Collect order within 72 hours from receipt of the ready-for-pick-up email notification, your order
For uncollected prepaid Click & Collect
within the 72-hour deadline, please contact our customer service at email@example.com
call us at +632 8830 5000 (Mondays thru Sundays 9AM to 6PM) for further instructions on how to
your prepaid Click & Collect order.
Online and offline promotions are applicable
& Collect orders following the preferential price at the time of pick-up.
You can only return to us products which have
purchased directly through this website and delivered to your address. If you purchased your
physical M&S store, or from another website, the products must be returned to the original store
from which they were purchased.
Orders made thru Click & Collect may be
to the store where they are collected or to any physical M&S store.
Unless the product is faulty, misdelivered, or
upon receipt, we shall only accept returns if it is made within 30 days from purchase date and the
to be returned should be unused, unaltered, not damaged, still in saleable condition and with
tags/swing labels and packaging.
Return of the following items shall not be
Damage caused by extensive use of the
normal wear and tear
Damage caused by wrong use of cleaning
Damage caused by customer’s improper
Merchandise already altered
Merchandise from a multi-pack or
Merchandise purchased outside the
Sale and promo merchandise
Food and wine
For hygiene reasons: toiletries, socks,
hosiery, lingerie, jewelry
If for any reason you are not
your products, please follow our returns procedure. We reserve the right to reject the return of
which are not returned in accordance with our conditions and/or returns procedure and we may request
you pay for the shipping of such products back to you unless the products are faulty, misdelivered
In case you used a promo code on
order, please note the value of the promo code is divided up proportionately to the item
In case of return and you opt for a
receive the amount you paid for the returned item where the promotion or discount was
If you opt for an exchange, the promotion
will no longer apply for the replacement item and the amount you actually paid shall be credited
of the replacement item.
You shall pay for any deficient amount if
replacement item costs more or we shall refund you the price difference if the replacement item
Right of Return. You have the right to
and exchange purchased products for the following reasons:
Change of Size – the product
does not fit you
Wrong Item – the product you
was not what you have ordered
Damaged Item – the product
was damaged or faulty upon receipt
Items may be returned within 30
from the date of delivery or pick-up from store (for Click & Collect orders).
In returning products, please
guidelines below. We reserve the right to reject any product returns if the following guidelines are
Keep the original packaging.
reuse the packaging your order was shipped in to proceed with the return.
Please return your articles
condition, without them being worn or washed.
The sole of the shoes has to
and intact and the perfume's packaging still sealed.
All of the packaging (e.g.,
boxes), accessories (e.g., glasses case) and/or user manual have to be returned and the product
be attached to the items as sold.
For returns of orders fulfilled thru delivery:
We will shoulder the
incurred in returning the product and delivery of the replacement for returns due to wrong or
For change of size, we will
shipping costs incurred in returning the product and delivery of the replacement if the product
at regular price. Please note that change of size can only be requested once.
Shipping costs incurred in
product and delivery of the replacement shall be shouldered by you for subsequent change of size
and/or if the product to be returned for size change is on sale or at promo price.
Please contact our customer
email: firstname.lastname@example.org to declare the items you wish to return. We will send you
form for you to fill up and send back to us to process your return request.
Normally parcels are
within 8 working days but on some occasions returned parcels may be delayed. Please allow up to
days from receipt of your return request before contacting us. It is important to note that
up to one month to be completed due to the time an inquiry with our logistics service and
may take. We thank you for your understanding.
For returns of Click & Collect orders, you may visit any of our physical M&S stores. We will accommodate
returned item subject to the conditions stated herewith.
In cases of refund, your
processed and paid no later than thirty (30) days after we receive the returned products from
withhold reimbursement until we have received the products back from you.
Your refund will be paid
method of payment as was used by you to pay for the order.
The amount that we will
net of any applicable voucher or shipping costs, where applicable, based on our return
COLORS AND SELECTION
We make every effort to display
colors of our products included on this site as accurately as possible.
Although we have made every
display the colors accurately, we cannot guarantee that a device's display of the colors accurately
the color of the products. Products featured on this site may vary slightly from those
All promotions are subject to
and conditions subject to the website terms and conditions and the terms and conditions of the promo
on the offers page.
We reserve the right to limit
All promotions are for a limited
and the dates covered by the promotion are listed on this site.
Various promotions may have
purchase amount requirements. Those requirements are set forth as part of the online promotion
Unless otherwise stated as part
promotion description, all promotions require a purchase.
All promotions are void where
Items received "free" may not be
replaced or exchanged and are not subject to refund.
You may receive one or more
with each online transaction subject to the terms and conditions of the promotions in effect at the
When you receive a "free" item
of a promotion, you are not charged shipping or handling fees for that "free" item.
CONTENTS OF THIS SITE AND YOUR USE OF THE CONTENT
This site includes materials in
formats, including images, illustrations, audio clips, video clips and text. All information are
by copyrights that are owned by RMSI, or by someone who has licensed the material to RMSI. You may
download, reproduce, republish, upload, post, transmit or distribute in any way materials from this
You also may not modify the materials or use the materials for any purpose other than your own
non-commercial, home use. Modifying or using the material in any other way is a violation of the
and other intellectual property rights of the material owner. You also are prohibited from using the
material on any other web site or networked computer environment.
You will see various symbols
™) next to material on this site. These marks show that the material is a registered or unregistered
RMSI or someone else. Nothing in this site grants you any license or right to use any marks
this site without the written permission of the owner of the mark. You are strictly prohibited from
any of the marks or other materials on this site.
RUSTAN MARKETING SPECIALISTS, INC. (RMSI)
is controlled and operated by RMSI, from its office located at 4/F Urban Bldg. 405 Sen. Gil Puyat
Makati City. You may contact Customer Service by phone at +8830-5000 (9:00 AM – 6:00 PM, Mondays
Sundays) or by email: email@example.com.
RMSI makes no representation
information in this site is appropriate or available for use in locations other than the
choose to access this site from a location outside the Philippines, then you do so on your own
and you are responsible for complying with any applicable local laws.
INFORMATION THAT YOU SUBMIT TO RUSTAN MARKETING SPECIALISTS, INC. (RMSI)
We welcome your comments
merchandise and services, and about our website. Any notes, messages, ideas, suggestions or other
that you send to us will become the property of RMSI.
We may use the material in any
choose for as long as we choose without any restrictions. By sending us the material, you agree that
the right to publish the material for any type of use including promotional and advertising purposes
that we do not owe you any compensation for using the material.
Because we have an unlimited
use whatever you send us without paying you any compensation, please do not send us any original
materials such as artwork, stories, slogans or product designs.
LIMITATIONS ON THE LIABILITY OF RUSTAN MARKETING SPECIALISTS, INC. (RMSI)
Save as expressly set out
conditions, warranties and obligations which may be implied or incorporated into these Terms by
common law, or otherwise and any liabilities arising from them are hereby expressly excluded to the
permitted by law. That said, this does not affect the Terms which are included as a matter of custom
acknowledge that we are under a legal obligation to supply products in accordance with the contract,
products which are of satisfactory quality, reasonably fit for the purpose, and as described.
We only supply the products in
Website for domestic and private use. You agree not to use the product or the Website for any
business or resale purposes. We will not be responsible for any business loss (including loss of
loss of revenue, loss of contracts or loss of goodwill) that you suffer as a result of our breach of
Terms, use of our Website or our negligence.
This Website is provided by us
is' and 'as available' basis. We make no representations or warranties of any kind, express or
to the operation of this Website or the information, content, materials, or products included on
Website. It is expressly agreed by you that your use of this Website is at your sole risk.
We do not accept any liability
damage to your computer system or loss of data that results from your use of the Website and we do
guarantee that the Website will be available uninterrupted and in a fully operating condition nor
information on the Website itself will be free from errors or omissions (however, we will use
endeavors to correct any errors or omissions as soon as practicable once they have been brought to
When you order products from the
Website, our aggregate liability to you for any loss or damage arising in connection with these
be limited, in respect of each claim, to the purchase price of your order.
We are not responsible for any
failure to comply with our obligations under these Terms if the delay or failure arises out of any
which is beyond our reasonable control. Such events shall include, for example, failure of
government intervention, epidemic/pandemic, wars, civil commotion, hijacking, fire, flood, accident,
strikes, lockouts, terrorist attacks or industrial action affecting us or our suppliers. This
not affect your statutory rights.
If an event beyond our
control as described above takes place that affects the performance of our obligations in relation
products ordered from the Website under these Terms with you:
We will use reasonable
reduce the impact of any such event on the performance of our obligations;
We will contact you as soon
reasonably possible to notify you; and
Our obligations under these
be suspended and the time for performance of our obligations will be extended for the duration
Where the event affects our delivery of products to you, we will arrange a new delivery date
the event is over.
You may cancel the contract
us which is for the purchase of products by you from the Website affected by an event which is
reasonable control, and which has continued for more than 30 days. To cancel, please contact
While we take steps to prevent
our systems, we cannot warrant that the Website will be free of viruses or other malicious code and
no liability for loss or damage caused by the transmission of such code. We recommend that you
up-to-date firewalls and anti-virus software to protect your equipment and data.
It is not possible for us to
Websites which are linked from the Website (or linked to the Website), and you should therefore take
when following any link. We cannot accept liability for any loss or damage that may be suffered as a
of following any links.
FEEDBACK AND COMPLAINTS POLICY
We welcome any comments about
service so that we can improve what we are doing. Our aim is to deal with any problems quickly and
If you have reason to complain about our services, please call or email our customer services team
clearly that you are making a complaint. Our aim is to respond to your complaint within seven (7)
days, either resolving the complaint or with a timescale for resolution.
If you wish to contact us, you
us by email at firstname.lastname@example.org
by phone at +8830-5000 (9:00 AM – 6:00 PM, Mondays thru Sundays).
ALTERATION OF SERVICE OR AMENDMENTS TO THE TERMS
We reserve the right to make
our Website, policies, and these Terms at any time.
Your usage of the Website and
orders will be subject to the policies and Terms in force at the time that you use the Website or
order products from us unless any change to those policies or these conditions is required to be
or government authority (in which case it will apply to orders previously placed by you).
If any of the provisions of
are deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable
not affect the validity and enforceability of the remaining conditions.
TERMINATION OF AGREEMENT
These Terms and Conditions will
as an agreement between us until we terminate them, which we may do at any time without notice to
We also may terminate your right
this site immediately and without notice to you if, in our sole discretion, you fail to comply with
these Terms and Conditions. If we do terminate your right to use this site, then you are no longer
authorized to access or use any of the benefits of this site.
In addition, the restrictions we
imposed on you concerning copying or downloading information, and the disclaimers and limitations or
liabilities that we have stated in the Terms and Conditions, will survive our termination of the
The Terms and Conditions that we
stated in this site are the entire agreement between us relating to each of the issues discussed in
Terms and Conditions.
what personal information we collect about you when you use our website, and you can view our
M&S’ accessibility policy here.
Please note that when you agree
Terms and Conditions you shall be deemed also to have read and understood our Privacy and Cookie
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